Terms and Conditions

• Inspections will be scheduled Monday through Friday between 8:00 AM and 3:30 PM, except holidays. • Upon issuing this
agreement, Thompson bros. Plumbing LLC will inspect and inventory equipment, fixtures and the plumbing system to be
covered. • Any repairs deemed necessary will be reported to the home owner. These repairs are billable at the normal hourly rates
listed within this agreement. Should the agreement be purchased and paid for at the time of repair, the preferred customer pricing
terms of this agreement will be applied and this inspection will constitute your first years maintenance check. • TBP reserves the
right to reject any service agreement for any reason or if upon inspection by our technician, equipment is found to be in poor
operating condition. • Under this agreement, TBP will provide a qualified technician to check your plumbing system once per
contract year, scheduled Monday through Friday between 8:00 AM and 3:30 PM, except holidays. • It is the responsibility of the
homeowner to notify TBP of desired dates for maintenance; TBP recommends scheduling at least two weeks in advance. • If you
cannot make a previously scheduled appointment, a 24-hour notice is required. If we are not able to access your home or 24-hour
cancelation notice is not provided, an $85.00 “Service Call” fee will be charged. • During prolonged extreme weather conditions
maintenance checks may be rescheduled to accommodate service agreement customers without water or hot water. • Under the
conditions of this agreement, you, as the homeowner of the covered location , agree to: • Operate covered equipment according to
the manufacturer’s and our technicians’ recommendations. • Promptly notify TBP of any unusual operating conditions of the
equipment. • Schedule annual maintenance inspections; TBP will not reimburse checks not scheduled within the contract year. •
Permit only TBP service personnel to perform maintenance or repairs on the plumbing system. • The effective date of this
agreement is the date of receipt of payment and will become the annual renewal date. • This agreement is non-refundable, in
whole or in part. • The ownership of this agreement is location-specific and transferable to a new owner for $50.00, up to 30 days
prior to the renewal date. Within 30 days of the renewal date, this agreement is non-transferrable. • The rates for and in this
agreement may be adjusted at the discretion of TBP to reflect current cost and warranties. • Payment for services rendered is due
within 30 days of the completion of service. • Outstanding balances over 30 days will be subject to a finance charge of 20% APR. • No services will be rendered under this agreement for a customer with an outstanding balance to TBP greater than 30 days •
TBP does not cover the following under this agreement: exterior plumbing, well pumps, frozen pipes/fixtures or damage resultant
from frozen pipes, motors or electrical wiring for jetted tubs, polybutylene piping and derivatives thereof. AAS does not repair
appliances. • All other plumbing equipment not listed or addressed here is not covered under this agreement and therefore repairs
needed to such plumbing equipment will be billable at regular pricing, less 10% Service Member Agreement pricing. • TBP
reserves the right not to replace parts and equipment, even if they are covered under a manufacturer’s warranty, in the event that
replacement will not correct the problem or will cause damage to the part or equipment in question. • TBP cannot cover or be
held liable for the following under this or any of our agreements: • Acts of Nature. • Work performed or materials provided by
individuals or companies other than Thompson bros. Plumbing LLC . TBP reserves the right to terminate any of the obligations
of this agreement if this occurs. • Repairs to products beyond their useful life, for cosmetic purposes, or to parts no longer
available. • Work or changes which at some future date may be required by government, codes or insurance. • Freight or shipping
charges for special order, rush order, or other parts. • Energy or fuel costs associated with the covered equipment’s operation. •
TBP and its agents are not qualified mold, mildew or fungus inspectors. Under this agreement, TBP and its agents expressly
disclaim any duty to inspect, identify, report or remove the presence or growth of any mold, mildew, fungus, or any combination
thereof, on or around any equipment covered by this agreement. TBP and its agents will be held harmless for any damages,
including special damages and consequential damages, caused by the presences or growth of mold, mildew, fungi or any
combination thereof that is due to or related to equipment or failure of equipment covered by this agreement. Exclusions &
Disclaimers Terms & Conditions The services to be performed under this Agreement are not a guarantee against normal wear,
obsolescence, or malfunctioning due to misuse or negligence, nor shall inspections be construed as an approval or guarantee of
the condition of equipment. Any modification of these terms and conditions, written or otherwise, renders the Agreement null
and void. Thompson bros. Plumbing LLC will repair and maintain equipment covered by this Agreement. However, this is not an
insurance policy. Thompson bros. Plumbing LLC is not an insurer and will not be held liable for any and all special or
consequential property damages due to or related to equipment or failure of the plumbing system, including water damage due to
leaks from condensate lines, indoor coils or water lines. Furthermore, Thompson bros. Plumbing LLC will not be held liable for a
home not continuously occupied or damages that occur during an extended period of time in which a home is vacant. Upon
acceptance of this Agreement, the Customer warrants that all work areas are free of hazards (asbestos, insects, poison ivy,
chemicals, mold, etc. …) and to clear or have cleared the property of any hazards or debris that would impede or prohibit an
expeditious, professional installation or repair. In the event that a hazard is discovered during the course of work, all work shall
cease until the Customer has taken proper abatement of the hazard at the Customer’s expense. Work will be performed unless
postponed by strikes, accidents, extreme weather, acts of God or other delays uncontrollable by the Company. This Agreement
represents the entire agreement of the parties with respect to the services bargained for. This Agreement supersedes any previous
or contemporaneous agreements, conditions, and understandings, whether oral or written. Any disputes arising under the
Agreement will be governed by the law of the State of Kentucky. The Customer agrees to pay reasonable attorneys’ fees as part
of any judgment against him/ her, their representative or their estate arising from the enforcement of this Agreement or the
invoice. If any statement or clause of this Agreement is held unenforceable, it shall not negate any other clause or statement
contained herein